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front desk night auditor

Holiday Inn Express and Suites • Indianapolis, IN, US • published 2026-10-08 15:04:19.947120

Description

**Job Description** We are seeking dependable, guest\-focused individuals for **Front Desk Agent / Night Auditor** positions. This role requires flexibility to work **mixed shifts**, including **day, evening, and overnight (night audit)** shifts. Both **full\-time and part\-time** opportunities are available. The ideal candidate delivers excellent customer service, handles front desk operations efficiently, and accurately completes night audit duties when scheduled. Responsibilities * Perform guest **check\-in and check\-out** procedures accurately and professionally * Complete **Night Audit duties** during overnight shifts, including balancing daily transactions and reports * Manage phone and online reservations * Register guests and verify required information and payment methods * Welcome guests and assign rooms based on availability and preferences * Provide information about hotel amenities, services, and local attractions * Address guest concerns and resolve issues promptly and professionally * Coordinate with housekeeping to ensure rooms meet cleanliness and readiness standards * Assist with group reservations and special guest requests * Upsell rooms, services, and amenitie...

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