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Financial Resource Specialist - Full-Time

Mercyhealth • Rockford, IL, US • published 2026-11-13 07:00:59.110148

Description

**OVERVIEW** Help patients understand and manage their healthcare bills by reviewing accounts, explaining insurance coverage, setting up payment plans, and connecting patients with financial assistance resources. This role works closely with patients, insurance companies, and healthcare teams to resolve billing concerns, ensure accurate payments, and provide excellent customer service in a fast\-paced healthcare environment. **SCHEDULE:** 40\-hours per week **SHIFT:** Days **ESSENTIAL DUTIES AND RESPONSIBILITIES** * Follows and administers all Mercyhealth financial policies and guidelines. In\-depth knowledge of collection laws, an understanding of statement cycles, and the bad debt process. * Maintains a thorough knowledge base of the registration and cash drawer process. * Follows all necessary frontline workflows in regard to payment posting, cash drawer balancing and adheres to all cash compliance policies. * Researches and performs audits on patient accounts to determine where balances are due, from third party payers or patient responsibility. * Meets with patients in person or via telephone to counsel patients/customers on billing concerns, account balances, services costs/e...

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