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Manager, Audience & Orchestration

Macy's • New York, NY, US • published 2026-11-03 09:17:09.130251

Description

**Be Part of an Amazing Story** Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. **Job Overview** **Manager, Audience \& Orchestration** The Manager, Audience \& Orchestration owns how Macy’s CRM defines, builds and delivers audiences across our customer communication channels, including the audiences that power lifecycle journeys. This role leads the effort to simplify and modernize our audience approach, balance promotional and journey communications, and strengthen email performance and deliverability. The Manager will bring innovation, including AI and automation, into audience and targeting workflows, partner across the organization and with external partners, and lead and develop a team. The candidate must thrive in a fast\-paced, results and deadl...

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