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Air Concierge - 2nd Shift 2pm - 10pm

None • Charlotte, NC, US • published 2026-10-03 09:13:43.180176

Description

**Air Concierge \- 2nd Shift \- 2pm to 10pm** The Air Concierge is responsible for delivering an exceptional customer experience by serving as the primary point of contact for arriving and departing passengers and flight crews. This position supports the coordination of ancillary services and ensures seamless execution of customer requests, both within the Executive Terminal and on the aircraft parking ramp. The Air Concierge works closely with the Line Service Manager and site leadership team to provide prompt, professional service and to proactively communicate and escalate any customer needs, issues, or concerns. Customer Service \& Hospitality * Greet and welcome passengers and flight crews upon arrival on the aircraft parking ramp * Provide direction to the terminal or coordinate passenger pick up logistics * Deliver a high touch, personalized customer service experience aligned with Modern Aviation standards * Thank customers for their visit and encourage repeat business Aircraft \& Passenger Support * Assist with offloading and loading passenger luggage and baggage * Support flight crews with baggage handling and transportation needs * Assist with interior aircraft cleaning ...

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