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Digital Marketing Advisor

FedEx • Collierville, TN, US • published 2026-10-15 14:18:36.910593

Description

Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio. **Essential Functions** * Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross\-functional teams to define, implement and launch market\-leading, customer\-centric products or programs. * Provides subject matter expertise to support strategic priorities. * Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement. Perform other duties as assigned. * Own portfolio operations and reporting, including customer and internal performance reporting, KPI governance, SOPs and workflows, contracting and billing processes, operational readiness, and continuous improvement. **Key responsibilities:** * Own customer\-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coord...

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