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Night Auditor

Best Western Palo Duro Canyon • Canyon, TX, US • published 2026-10-18 14:19:40.869589

Description

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. * **Ability to work 11pm to 7am and have a flexible schedule, including weekends and holidays** Job Duties: * Maintains an inventory of vacancies, reservations and room assignments. * Possesses a working knowledge of the reservations department. * Takes same day reservations and future reservations when necessary. * Knows cancellation procedures. * Knows room locations, types of rooms available, and room rates. * Registers arriving guests and assigns rooms. * Coordinates guest room maintenance work with the engineering and maintenance division. * Reports any unusual occurrences or requests to the manager or assistant manager. * Manages and resolves all guest complaints in a professional and courteous manner. * Processes guest check\-outs and handles monetary transactions. * Maintains customers’ privacy. * Maintains a high level of professional appearance and demeanor. * Performs other duties as assigned. * Knowledge of surrounding areas and local events. * Ability to understand and adhere to proper cre...

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