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Senior Customer Service Program Manager

Chewy • Bellevue, WA, US • published 2026-10-01 09:58:24.999723

Description

Job Description: The **Senior Program Manager, VOC (Voice of Customer)** is responsible for leading high\-impact initiatives that enhance the internal and external customer and team member experience while enabling seamless operational execution. This role drives the strategic pipeline of initiatives across business areas and serves as a single\-threaded leader, ensuring coordination, visibility, and progress within the program you own. You will collaborate closely with senior leaders both within and beyond Customer Care and cross\-functional partners to deliver scalable solutions, optimize internal workflows, and improve the effectiveness of core processes. The ideal candidate excels at Operating in the details helping Chewy shape the future by demonstrating exceptional analytical skills to drive decisions, prioritizing initiatives, and translate insights into action. Strong written and verbal communication skills are essential, as this role interfaces directly with executive leadership and owns initiative prioritization. A successful Senior Program Manager is passionate about simplifying complexity, elevating team member experience, and delivering results through cross\-functiona...

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