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Clinical Laboratory Customer Service Specialist-Days

The Christ Hospital Health Network • Cincinnati, OH, US • published 2026-11-10 12:59:10.263849

Description

This role serves as the primary point of contact between the laboratory and its clients, including physicians, healthcare providers, patients, and internal staff. The ideal candidate will ensure prompt, professional, and efficient communication, assist with test orders and results, resolve issues, and uphold high standards of customer satisfaction. **Customer Focus** * Respond to incoming calls, emails, and inquiries from clients and patients regarding laboratory services, test results, and procedures. * Provide accurate information about lab tests, specimen collection requirements, and turnaround times. * Resolve client issues or escalate complex problems to appropriate departments while ensuring follow\-up and resolution. * Monitor test orders for errors, delays, or missing information and take corrective actions as needed. * Handle confidential health information in compliance with HIPAA and laboratory protocols. * Document all client interactions in the customer service management system accurately and timely. * Contribute to continuous improvement efforts by identifying recurring issues and suggesting process enhancements. * Accountable for customer satisfaction **Department S...

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