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Front Desk Agent/Night Auditor

Fairfield by Marriott Lagrange • LaGrange, GA, US • published 2026-10-23 02:05:07.146099

Description

•Welcomes customers and guests. •Answers phone calls. •Reads and responds to company emails. •Assists customers in making reservations. •Maintains schedules and reservation records. •Processes visitor check\-in and checkout information at hotels. •Assigns rooms and suites to guests. •Draws up and reviews customer billing statements. •Processes customer and guest payments. •Keeps work space clean and orderly. •Sends and receives faxes. •Files guest records. •Performs other miscellaneous clerical duties as necessary. •Resolves customer issues and complaints. •Transfers calls to relevant staff or departments. •Refers customers and guests to management when necessary. •Provides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town. •Describes details of services and amenities to visitors. **Required Knowledge, Skills and Abilities** •Demonstrates excellent interpersonal skills. •Communicates clearly and effectively. •Works well with other hotel and resort staff to optimize guest experience. •Maintains friendly, professional, and outgoing demeanor. •Exhibits strong organizational and time management skills. •Pays close attention to det...

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