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Ops Coordinator-EE/DOT

FedEx • Lawton, OK, US • published 2026-10-08 09:03:35.799346

Description

Provides operational support in the pickup and delivery (P\&D) area through the coordination of quality, service and administrative functions. Essential job functions: * Runs and optimizes the routing/package delivery software (ex.: FRO/DRO) to help optimize P\&D service. * Dispatches couriers to minimize costs and ensure service integrity. * Tracks service, safety, cost, and quality metrics for the facility. * Investigates and responds to customer complaints (e.g., early/late pickups, rude couriers). * Reports, investigates and follows up on schedule delays, accidents, and equipment failures. * Creates and maintains files for equipment and regulatory compliance. * Coaches drivers and conducts check rides for methods and safety (defensive driving, etc.). * May oversee the P\&D operation when P\&D Manager is absent. * Performs other administrative and on\-road duties as needed. **Minimum Education** High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred. **Minimum Experience** Six months pick\-up and delivery operations, administrative support, training, or customer service experience required. Ability to read and speak the English ...

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