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Member Experience & Operations Manager

FoundersCard • Spring, TX, US • published 2026-10-10 15:03:03.704970

Description

FoundersCard is hiring a Member Experience \& Operations Manager to own and improve the operational experience of membership, from onboarding and engagement through renewal. This is a hands\-on role for someone who loves solving problems, improving processes, and using member feedback and data to make the membership experience better. You’ll work across Member Support, Partnerships, Product, and Marketing to identify friction, drive improvements, and help increase member engagement and retention. This role is based in our Spring/Houston office and requires 4 days per week in person, with 1 work\-from\-home day. ### **What You'll Own** * Own day\-to\-day member operations across onboarding, renewals, card fulfillment, benefit redemptions, and other critical member touchpoints. * Identify and eliminate friction across the member journey by improving workflows, documentation, SOPs, and cross\-functional processes. * Partner closely with Member Support to identify recurring member issues, understand root causes, and drive solutions with Product, Partnerships, and Operations. * Analyze member health signals, including engagement, benefit usage, support trends, and renewals, to identify ...

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