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Customer Service Specialist

JELD-WEN • Kissimmee, FL, US • published 2026-10-13 08:22:57.496732

Description

JELD\-WEN is currently seeking a Customer Service Specialist to join our growing team. **The Role** ------------ The Customer Service Specialist serves as a primary point of contact for customers and sales partners, ensuring a best\-in\-class customer experience through effective communication, order management, problem resolution, and continuous process improvement. This role is responsible for managing customer relationships, handling complex service issues, overseeing warranty administration activities, and supporting operational excellence initiatives across the organization. The ideal candidate demonstrates strong customer service expertise, advanced problem\-solving skills, and the ability to drive resolution through collaboration with multiple departments including Sales, Manufacturing, Supply Chain, Logistics, and Quality. **PRINCIPAL DUTIES AND RESPONSIBILITIES** * Develop and maintain strong customer relationships through professional communication, responsiveness, and proactive support. * Serve as a primary point of contact for customer service inquiries, requests, concerns, and escalations. * Manage customer accounts and interactions through Salesforce and other busines...

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