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Quality Engineer- Customer Quality

None • Watertown, CT, US • published 2026-10-06 07:33:52.779868

Description

Description: Position Purpose Engineering\-level quality position and primary point of contact for GSS customers on quality matters. Owns customer RCAs from start to finish (facilitating all 8D activities), warranty analysis, customer audits, customer change requests and maintenance of customer\-specific requirements. Also leads assigned scrap reduction projects and serves as program quality lead for the launch programs assigned by the Quality Manager. Ensures GSS meets the strict quality standards required for the safety\-critical products we produce. Primary Responsibilities (Primary Owner) * Customer complaints: owns the customer RCA from start to finish, facilitating all 8D activities (team, containment, root cause, corrective action, verification and closure) and all customer communication. Complaints that are purely purchased\-component related may be assigned to the Supplier Quality Engineer. * Assigned scrap reduction projects. * Warranty analysis. * Customer audits (hosting, coordination and responses) and customer scorecards/portals. * Customer change requests (processing and coordination; approval by the Quality Manager). * Maintenance of the customer\-specific requireme...

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