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Customer Relations Manager

Pilatus Aircraft Ltd • Broomfield, CO, US • published 2026-10-05 01:41:51.816589

Description

Take\-off with Pilatus! If you would like to join a strong and growing organization, we invite you to explore our job opportunity for Customer Relations Manager in Broomfield, CO. In this role you will serve as the key liaison between Pilatus internal teams, Authorized Service Centers, and customers to manage timelines, availability, and expectations. Lead the coordination and execution of projects and campaigns across the Pilatus Authorized Service Center network. Ensure Pilatus Class service delivery by orchestrating scheduling, resource planning, and program implementation for aircraft at Service Centers. What you do * Serve as project manager for special programs across Authorized Service Centers. * Coordinate with Service Centers to plan customer visits based on customer schedules and aircraft routing. * Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance. * Validate Service Center inventory to ensure accurate reporting in KPI metrics * Track Service Bulletin compliance progress and escalate obstacles to ensure timely resolution. * Collaborate cross\-functionally with Tech Support, Warranty, and Procurement teams to dri...

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