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Customer Service Representative

Heritage Exposition Services • St. Louis, MO, US • published 2026-10-06 01:33:33.774327

Description

**Job Overview \& Purpose** The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on\-site trade show services, and vendor product shipments. As a frontline customer contact, the CSR must be organized, detail\-oriented, and proactive, with the ability to multi\-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on\-site. **Reports to:** Customer Service Representative Manager **Key Responsibilities \& Duties** **Primary Responsibilities** * Customer Follow\-Up \& Engagement – Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience. * Order Management \& Data Entry – Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently. * Phone \& Email Support – Answer client calls and emails, addressing their questions, concerns, and service needs in a profe...

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