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IT Support Analyst

TechLine Consulting • Millington, TN, US • published 2026-09-24 22:03:54.861842

Description

**Education and Experience Requirements** * Associate's or Bachelor's Degree \- Information Technology, Computer Science, or a related field preferred. * Equivalent experience may be substituted for formal education. * 3–5 years of IT support or help desk experience. * Experience supporting Microsoft Windows environments. * Experience with Microsoft 365 administration and troubleshooting. * Experience with Active Directory and Azure AD. * Experience with Mobile Device Management. **Preferred Certifications** * CompTIA A\+. * CompTIA Network\+. * Microsoft Certified: Modern Desktop Administrator Associate. * ITIL Foundation. * Microsoft 365 Certified: Fundamentals. **Skills and Abilities** * Excellent customer service and communication skills. * Strong analytical and troubleshooting abilities. * Ability to manage multiple priorities simultaneously. * Strong documentation and organizational skills. * Ability to work independently and within a team environment. **Technical Skills** * Windows 11\. * Microsoft 365\. * Active Directory. * Azure Active Directory / Entra ID. * Microsoft Intune. * TCP/IP networking fundamentals. * Remote support tools (e.g., TeamViewer). * Atlassian/Jira or...

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