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Onsite Operations Manager - Student Loans (Phoenix, AZ)

TSI - Transworld System, Inc • Phoenix, AZ, US • published 2026-09-24 16:04:07.234537

Description

Overview: **Work Location:** This is an **onsite** position at our Phoenix, AZ location.**Shift:** This position will work 12pm \- 9pm PST**Compensation:** 55\-65k annually plus monthly bonus Transworld Systems, Inc. is an industry leader, customer\-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. **Why should you consider TSI?** * Paid training * Team\-oriented work environment * Growth opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities: * Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls * Performing Collector file reviews and develop/administer corrective action plans * Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals * Manage collector staffing ratios to meet collection file results * Provide o...

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