All jobs → Partner boards

Customer Service and Account Manager

Pinnacle Precision Sheet Metal • Anaheim, CA, US • published 2026-10-16 02:18:53.674560

Description

**JOB DESCRIPTION** **Job Title:** Customer Service and Account Manager **Department:** Account Management **Reports To:** General Manager **Location:** Anaheim, CA **Effective/Revision Date:** October 8, 2026 **Role Purpose** The Customer Service and Account Manager is responsible for leading and supervising the Customer Account Management team to ensure effective management of existing customer accounts, timely customer communication, accurate order processing, and fulfillment of customer commitments. This position provides direction, coaching, and performance oversight while collaborating with Operations, Supply Chain, Quality, Engineering, Planning, and Business Development to resolve customer concerns, improve operational efficiency, strengthen customer relationships, and support continuous improvement throughout the order\-to\-delivery lifecycle. **Scope \& Responsibilities** **Key Responsibilities:** **Team Leadership \& Supervision** * Lead, supervise, coach, and develop Customer Account Managers to ensure consistent service delivery and achievement of departmental objectives. * Establish performance expectations, assign responsibilities, monitor workloads, and ensure accou...

Get jobs like this daily in Telegram: @careeri_bot