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Inside Sales and Customer Service Representative

Buffalo Wire Works • Buffalo, NY, US • published 2026-09-30 01:58:36.383490

Description

Buffalo\-based Buffalo Wire Works manufactures and supplies a complete line of wire cloth, wear parts, plate, anti\-blinding screens, rubber/urethane and screening accessories for the aggregate and mining industries. Our industrial wire cloth division services the sand, recycling materials, abrasives, fertilizer production, powdered metals, pharmaceuticals and more. We are seeking a dynamic and energetic individual to join our Customer Service team at Buffalo Wire Works! **Job Description:** · Thorough and timely project coordination and management of requests by sales · Assist in entering all orders and quotes into Navision (ERP) accurately within 24 hours · Expedite and oversee rush orders for all customers · Update Navision system with customer information, NCR updates, and RGA statuses · Assist with the NCR reporting process · Talk with customers by phone, in person, or by email and receive orders/quotes for products, answer product questions, and assist customers in solving problems · Follow\-up on all correspondence and inquiries from customers including quote follow\-ups · Address customer complaints concerning billing or services rendered. Non\-conformance reports (NCRs) an...

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