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Technical Account Manager

Zoom Communications • Remote, US • published 2026-09-24 16:04:07.159271

Description

* R19686 * Remote, United States * Customer Services * Full time **What You Can Expect** In this role, you'll join the Technical Account Management team as an individual contributor on Zoom's pooled TAM initiative, serving as a trusted technical resource for a broad portfolio of Zoom customers. You bring deep product knowledge and a proactive mindset, guiding customers toward the best outcomes with Zoom Workplace while representing their needs internally. Organized, responsive, and motivated by ownership, you'll play a meaningful part in driving customer satisfaction and long\-term success. **About the Team** The Pooled TAM team sits at the intersection of technology and customer experience, building meaningful relationships and serving as technical consultants for Zoom's customers. We collaborate across departments to deliver resources, guidance, and advocacy that help customers succeed with our solutions. Our work is grounded in a shared commitment to excellence and a genuine belief that great technical partnerships make all the difference. **Responsibilities** * Act as a technical subject matter expert on Zoom's architecture, video collaboration, and audio solutions, providing g...

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