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Automotive Service Advisor / Front Office Specialist

A&W Auto Service • West Allis, WI, US • published 2026-10-07 09:03:19.777720

Description

**Job Summary** We are looking for a customer\-focused Automotive Service Advisor to join our team. In this role, you will be the main point of contact for clients—handling vehicle check\-ins, explaining repair options, and keeping customers updated. You will blend customer service with basic mechanical knowledge to recommend necessary services, provide accurate quotes, and deliver an excellent service experience from start to finish. **Duties** * Warmly welcome customers, listen to their concerns, and note down vehicle issues. * Schedule and manage customer service appointments * Explain needed repairs and provide clear, accurate quotes using estimating software. * Recommend helpful maintenance services (such as oil changes, tires, brakes, and alignments). * Assist customers with emission tests and explain any required follow\-up services. * Work closely with technicians to ensure jobs are completed on time. * Keep customers updated via phone, email, or in person throughout the repair process. * Process customer payments and handle cash transactions accurately. * Help maintain a clean and organized office and customer reception area. * Use basic auto knowledge to help create accur...

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