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Product Management - Associate Director, Product Management

ECI • Boston, MA, US • published 2026-10-07 15:03:33.227795

Description

About ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid\-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. Associate Director, AI Service Desk Job Overview An operational leadership role accountable for building and running ECI's AI Service Desk capability under the direction of the Microsoft Modern Work \& AI Solutions organization. Position Summary ECI is seeking a Associate Director, AI Service Desk to lead the growth, delivery, and evolution of its AI Operations organization. This leader will build the operational foundation that helps clients adopt, operate, govern, and expand their use of Microsoft 365 Copilot, Anthropic Claude Enterpr...

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