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Systems Administrator - Sustainment Engineer

CACI International • Chantilly, VA, US • published 2026-09-29 08:55:30.939088

Description

Job Title: Systems Administrator \- Sustainment Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None \* \* \* The Sustainment Engineer is a Junior Systems Administrator that has IT Service Management (ITSM) platform administration experience and provides support for the overall workload and execution of Operations and Maintenance (O\&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but may require being on\-call on a scheduled rotation for call\-in support and occasional off\-hour assignments. Position Responsibilities: * Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage. * Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices. * Assists deployment team with approved release packages and break\-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management pol...

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