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Senior Associate, Customer Engagement Marketing

JPMorganChase • New York, NY, US • published 2026-10-07 09:03:19.749251

Description

**JOB DESCRIPTION** Grow your marketing impact by shaping how customer campaigns are planned, reviewed, and delivered end\-to\-end. You'll partner across teams to improve consistency, speed, and quality while protecting the brand experience. As a Customer Marketing Governance Lead in the Customer Marketing team, you will build and run a governance process that helps teams deliver effective, on\-brand, well\-measured customer marketing campaigns across channels. **Job responsibilities** * Establish and manage a customer marketing governance framework across targeting, segmentation, offers, messaging, channel mix, and measurement * Lead stakeholder change management and communications to drive process adoption and clarity of roles * Serve as the primary point of contact for marketers participating in governance reviews * Manage the governance platform workflow and submission process from intake through approval * Prioritize submissions, conduct readiness checks, and coordinate weekly senior leader review forums * Build agendas, distribute pre\-reads, facilitate reviews, and document decisions and approvals * Collect, synthesize, and share governance outcomes to improve future campaig...

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