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Computer Warranty Specialist (Customer Service & Bilingual Required)

Blue Ocean Inc • Irving, TX, US • published 2026-10-07 03:03:12.901972

Description

Blue Ocean Inc is a leading third\-party service provider based in North America that combines fulfillment center, warehousing, technical support, and logistics along with after\-sales support. We are a one\-stop forward and reverse logistics service company that focuses on third\-party online retailers. Customers have access to a turnkey system, a streamlined operation process, and a professional team to solve their problems with Life\-Cycle Logistics. After more than 9 years of rapid development, Blue Ocean Inc has established mature and stable automated cargo distribution and return procedures. Currently, we have distribution centers in OR, CA, DE, NH, TN, TX, PA, and FL. The Irving, TX location is hiring a Computer Warranty Specialist to support the Return Department. **Key Responsibilities** 1\. Manage clients' incoming emails, messages, and customer service tickets. 2\. Assist clients with shipment tracking, order status updates, and other order\-related inquiries. 3\. Identify and assess the client's needs to ensure satisfaction. 4\. Contact electronic products manufacturers for warranty service, open cases, and follow up on cases with email, online chat, and calls. 5\. Coor...

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