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Operations Manager ("Gerente de Operaciones")

Aloft Denver Downtown • Denver, CO, US • published 2026-10-03 09:13:43.268011

Description

**POSITION PURPOSE** To manage the Hotel Operations by developing and implementing strategies and services which not only meet, but rather exceed the needs of guests, staff members and owners. The Director of Operations will support multiple functional areas throughout the hotel. **ESSENTIAL RESPONSIBILITIES** * Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building. * Work directly with the hotel's Management Team to manage all activities of the property including employees, maintenance, sales, and profit/loss controls, as well as working to ensure the hotel is maximizing profitability. * Maximizes hotel revenues through up\-sell program, occupancy strategies, and outlet revenues. * Set quarterly goals for each department and monitor the progress towards achieving these goals. * Ensure that service and product quality standards are met in all areas of the hotel. * Maintain standards of guest services and a consistent positive guest experience. * Oversee the Guest Service program \- responding to guest needs, adjusting, liaison between brand GSS and prop...

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