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Operations Manager - Ann Arbor

Molly Maid • Ypsilanti, MI, US • published 2026-10-08 09:03:35.815616

Description

Branch Operations Manager – People, Scheduling and Customer Experience Lead the Daily Operations of Our Ann Arbor Location Are you the person others rely on when schedules change, customers need help, and a team needs direction? Molly Maid is seeking a hands\-on Branch Operations Manager to lead daily operations at our Ann Arbor location. This position is ideal for someone who can organize people, solve problems quickly, deliver excellent customer service, and hold employees accountable while creating a positive workplace. This is not a desk\-only management position. You will be at the center of the operation—coordinating schedules, supporting field teams, communicating with customers, recruiting employees, and responding when the day does not go according to plan. What You Will Be Responsible For * Lead the daily launch and coordination of our professional cleaning teams. * Manage schedules, routes, call\-offs, coverage changes, and customer communication. * Recruit, interview, onboard, train, and retain dependable hourly employees. * Set clear expectations and address attendance or performance problems promptly. * Coach and motivate employees while maintaining accountability and...

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