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Manager, Site Reliability Engineering

CareSource • Remote, US • published 2026-11-03 09:17:09.124220

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Description

**Job Summary:** The Manager, Site Reliability Engineering leads a team responsible for advancing IT operations through automation, self\-healing capabilities, and AI\-enabled solutions. This leader owns the reliability roadmap, drives measurable performance against service level objectives, and strengthens observability and IT Service Management (ITSM) practices to improve service availability, performance, and operational efficiency. **Essential Functions:** * Own and deliver a multi\-year reliability, observability, and automation roadmap, translating enterprise priorities into prioritized, measurable engineering initiatives. * Establish and monitor reliability performance measures, including mean time to resolve (MTTR), manual effort reduction, SLO attainment, change failure rate, and automated incident remediation. * Lead organizational change by influencing senior stakeholders and transitioning legacy, ticket\-driven operations toward engineering\-led, automated reliability practices. * Champion SRE practices and a customer\-centric reliability culture across operations and development teams. * Lead the development of automation and self\-healing capabilities, including runbo...


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