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Front Desk Receptionist / Night Auditor

Ohm Hospitality Services • Kent, OH, US • published 2026-10-14 08:32:16.594078

Description

**Front Desk Agent / Night Auditor – Holiday Inn Express and Suites Kent** Join our team as a Front Desk Agent at Holiday Inn Express, where you’ll be the welcoming face of our hotel and play a key role in delivering the friendly, reliable service our brand is known for. This position is perfect for someone who thrives in a fast\-paced environment, enjoys connecting with guests, and takes pride in creating memorable stays. As the first point of contact, you’ll manage front desk operations, assist with reservations and guest needs, and help ensure each guest experiences the comfort and hospitality Holiday Inn Express is known for. **Duties** * Greet guests warmly upon arrival and provide efficient check\-in and check\-out service * Manage reservations, room assignments, and guest billing accurately using hotel systems * Answer multi\-line phone systems professionally and assist with inquiries * Provide guests with local recommendations, directions, and information about hotel amenities * Address guest concerns or service issues promptly to ensure satisfaction * Maintain accurate guest records and complete required reports and data entry * Coordinate with housekeeping and maintenance...

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