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Customer Service Coordinator

Penske Truck Leasing • Channahon, IL, US • published 2026-09-25 05:23:59.577368

Description

**Shift:** Mon thru Fri. 2:00pm – 10:30pm **Location:** 23334 S Frontage Rd W, Channahon, IL 60410 **Position Summary:** A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. **Major Responsibilities:** * Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. * Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. * Assure that all Penske Rental units are maintained and prepared for customers * Ensure parts are available for scheduled work * Hold vendors accountable for quality and adherence to schedule for outside work * Provide customer service, assuring customers are satisfied and will return for additional business. * Maintain shop productivity by optimizing the work plan * Coordinate with district billing clerks as necessary * Other projects and tasks as assigned by supervisor **Qualifications:** * 2 years of c...

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