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Fleet Operations Supervisor

AAA Northeast • New York, NY, US • published 2026-10-03 09:13:43.267958

Description

**Schedule:** Sunday\-Thursday 4:30pm\-1am Oversees the day\-to\-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world\-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures. **What you will do:** * Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand. * Delivers new\-hire and refresher on\-the\-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with ...

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