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Client Strategy Executive

Global Payments • Charlotte, NC, US • published 2026-11-02 21:16:42.121914

Description

**Job Description** **Ready to take your career global?** Make your mark at one of the biggest names in payments and software. We are looking for a Client Strategy Executive who plans and oversees strategic, enterprise\-level growth activities and support for company software solutions for a designated portfolio of enterprise clients. Develops strategic client relationships and aligns client business, product and service needs to ensure Genius is meeting clients’ strategic goals. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. **What you’ll own** * Own the overall relationship for assigned enterprise clients, serving as the primary point of contact across Global Payments products, services, strategic initiatives, and support functions. * Act as the voice of the customer by advocating for client needs, aligning internal resources, and ensuring successful delivery of service, support, and product enhancements. * Manage escalations, critical incidents, and service...

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