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Service Request Specialist

Corewell Health • Royal Oak, MI, US • published 2026-10-06 13:34:04.244816

Description

Job Summary Receives customer requests for service on hospital facilities and equipment. Main responsibilities will include taking customer calls for work order requests for biomed and facilities and support services maintenance and recording in the CMMS (Computerized Maintenance Management System) as well as triaging web requests. Some duties for maintaining asset records and updating maintenance schedules will be assigned as needed. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status. Main work hours are 6:30 a.m. to 3 p.m. though hours may shift depending on coverage to 8:30 a.m. to 5 p.m. Essential Functions * Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment. * Receives requests from external customers and internal employees via telephone, voicemail, fax and e\-mail. * Gathers information to assess customer’s need, prioritizes the reported problem, and enters request into work order system. * Creates accurate work orders and routes to appropriate shop or department i...

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