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Service Operations Manager

Trident Security Systems • Longmont, CO, US • published 2026-09-25 21:51:46.196929

Description

**Job Summary:** The Service Operations Manager leads the Fire, Security, and Test \& Inspection service operations. This role owns the department's revenue, gross margin, operational performance, customer experience, and team development. The Service Operations Manager ensures that technicians and inspectors have the people, tools, information, training, inventory, and support needed to succeed. The position creates a culture of accountability, urgency, professionalism, and continuous improvement while delivering dependable, responsive service to customers. **Duties/Responsibilities:** **Department Leadership \& Financial Ownership** * Own service and Test \& Inspection revenue, gross margin, labor efficiency, productivity, and overall financial performance. * Develop and execute plans to achieve monthly, quarterly, and annual revenue and margin goals; review results regularly and take corrective action when performance is off target. * Monitor labor utilization, billability, overtime, job costing, proposal activity, service agreement performance, and material costs. * Partner with Accounting, Sales, and Leadership to improve forecasting, billing accuracy, work\-in\-progress visib...

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