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Transportation Roadside Service Coordinator

Action • Hanceville, AL, US • published 2026-11-05 06:59:20.732529

Description

**Job Summary:** The role is responsible for incoming breakdown/repair calls, setting up the repairs, notifying the terminal, customer service, and the customer as necessary, as well as other duties as assigned. The candidate is required to make situational decisions for each call to insure the safety of the driver, as well as the most economical and prompt resolution of the repair for peak utilization of equipment and personnel. **Key Responsibilities:** * Inbound calls from drivers/customers/vendors/terminals regarding equipment breakdowns\- these are critical and top priority. * Any other inbound calls, assist caller or route to the appropriate department/terminal. * Setting up vendors for breakdowns, includes vendor selection and price negotiation with an eye for cost management and time efficiency of repair. * Timely notification to the rest of the team, operations, customer service and external customers of breakdowns that affect pick up/delivery. Follow up with all parties as the repairs progress and are completed. * Check for warranty coverage of repairs on a case\-by\-case basis, to reduce out\-of\-pocket expenses. * Create vendor repair orders coded to the correct unit, c...

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