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Sr Engineer, AI

T-Mobile • Frisco, TX, US • published 2026-10-06 13:34:04.185826

Description

At T\-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package \- this is Total Rewards. Employees enjoy multiple wealth\-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year\-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role is essential for enhancing artificial intelligence (AI) models that support customer service automation within the organization. It primarily focuses on optimizing AI performance through techniques such as prompt engineering, fine\-tuning, and developing AI tools and workflows. The role involves architecting advanced agentic AI systems to improve reasoning and interaction capabilities across complex workflows. Success is measured by the reliability, accuracy, and efficiency of AI models meeting strategic objectives and customer satisfaction goals. The work directly impacts organizational AI capabilities and improves customer service operations through seamless integration of AI enhancements.**Responsibilities**: * Optimize AI perfo...

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