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Digital Customer Success Specialist

Cisco • Research Triangle Park, NC, US • published 2026-10-14 08:32:16.564594

Description

**The application window is expected to close on:** 11/12/2026Meet the Team : The Digital Customer Experience (DCX) team serves as the CX strategic engine for end\-to\-end digital campaign excellence at scale. We are responsible for designing, building, managing, and optimizing digital customer lifecycle adoption journeys for the CX Networking, Data Center and Security product portfolios to drive product adoption and value for customers, achieve ARR in green targets, de\-risk renewals, and accelerate frictionless renewals through a digitally driven motion. We maximise AI\-driven insights, agentic orchestration and hyper\-personalization to drive success through a variety of channels including dynamic emails, in\-product, virtual events, community, social and dynamic guided resource experiences. We are committed to providing transparent visibility into campaign performance, maximising data to inform strategy, and demonstrating impact. To achieve this, we foster close, collaborative partnerships with a wide array of internal stakeholders, including Product Marketing, Product Management, Content Marketing, Brand and Creative, Web, Channel, CX Program, Partner and Sales teams. This cro...

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