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General Manager

Lakeside International Trucks • Madison, WI, US • published 2026-10-08 21:03:20.015778

Description

### **Description** The General Manager owns the performance, culture, and execution of parts and service operations at the location. This role leads and develops teams, drives accountability, ensures company standards and initiatives are executed, and removes obstacles so employees can deliver exceptional service to customers### **Responsibilities** * Direct leadership of the location’s parts manager and service team and ownership of their financial results. * Top leadership at the branch, responsible for being a champion of excellence, fostering a positive, customer\-focused culture, and driving financial results. * Management responsibilities for location technicians and service advisors. * Focus parts and service team on critical KPIs, drive performance, and hold individuals accountable * Ensure the execution of company initiatives to drive profitable growth and provide exceptional customer experience. * Assist associates in resolving challenges and customer concerns * Generate new ideas to improve the day\-to\-day operations of the branch * Ensure compliance with warranty procedures, repairs, and documentation * Maintain location, cleanliness and organization, supervise genera...

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