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Front Desk Supervisor

Residence Inn Mobile • Mobile, AL, US • published 2026-10-06 07:33:52.784233

Description

Description: Front Desk Supervisor \- 402020 Department: Rooms Reports To: FLSA: Non\-Exempt Job Summary: As the Front Desk Supervisor, you will oversee front desk operations, ensure a high level of guest satisfaction, and manage a team of front desk agents. You will be responsible for supervising the check\-in/check\-out process, resolving guest issues, and maintaining the hotel’s standards of service. Key Responsibilities: * Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management. * Ensure that all guest check\-ins and check\-outs are handled efficiently and professionally. * Address and resolve guest complaints or issues promptly and effectively. * Maintain accurate guest records and handle cash and credit transactions. * Collaborate with other departments to ensure seamless guest experiences. * Ensure that the front desk area is clean, organized, and well\-maintained. * Assist with hotel marketing and promotion efforts as needed. * Uphold the hotel's policies and procedures, including those related to safety and security. Qualifications: * High school diploma or equivalent; additional education in hospitality manag...

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