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Patient Engagement Specialist

Javara • US • published 2026-10-07 03:03:12.924784

Description

**Job Description:** **Essential Responsibilities** * Seek to improve the patient’s experience through warm, empathetic, and professional phone communication while prioritizing participant safety. * Conduct outbound phone calls to prospective participants to support recruitment and enrollment efforts for active clinical research projects. * Follow up with enrolled study participants on reported symptoms and maintain clear, accurate clinical documentation. * Monitor and assist patients with e\-diary completion, following up promptly on missed entries or technical questions. * Provide excellent customer service to patients, study participants, clinical teams, and project stakeholders. * Build effective working relationships with internal teams and research staff to ensure smooth study recruitment and participant retention. * Ensure data integrity and record detailed patient information accurately within tracking systems and electronic tools. * Adhere to all Standard Operating Procedures (SOPs), participant privacy regulations (HIPAA), and relevant protocol guidelines. * Appropriately communicate and escalate patient concerns or protocol deviations to clinical leads and project manage...

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