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Resident Services Coordinator I - 801 Alma, Studio 819, and Brookwood, Mountain View/Palo Alto/San Jose CA Hay

Eden Housing • Palo Alto, CA, US • published 2026-10-02 09:58:52.549638

Description

Wage Range: Minimum $26\.79 \- Maximum $31\.26 an hour Vietnamese Speaker preferred, not required **POSITION SUMMARY** The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles (universal, targeted, intensive) to residents at single or multiple assigned properties. The RSC I provides first level support across all service domains—housing stability, economic mobility, health \& wellness, digital inclusion, and youth/family engagement—using trauma\-informed, coaching\-based practice to advance resident stability, mobility, and wellbeing outcomes. Working under supervision of the RSM, the RSC I delivers Tier 1 universal programs directly (workshops, wellness checks, community events), provides coaching\-based first level support to residents across domains, and facilitates warm handoffs to partner\-delivered specialists when intensive or specialized services are needed. The role ensures accurate documentation in EHRSI's CRM (Salesforce), embeds equity and resident voice into daily practice, and contributes to EHRSI's partnership\-enabled, cost\-neutral service delivery model. **Impact:** The ability to eff...

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