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Customer Service Specialist

M&T Bank • Williamsville, NY, US • published 2026-10-08 03:03:36.699642

Description

**Overview:** ============= Act as the primary customer service contact for in\-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills. **Primary Responsibilities:** ----------------------------- * Receive incoming customer client calls using excellent customer service and telephone skills. * Answer inquiries and resolve customer issues for all treasury management products. * Uses related software, mainframe applications, and appropriate documentation to answer inquiries. * Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries **Education and Experience Required:** -------------------------------------- Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience. M\&T Bank is committed to fair, competitive, and market\-info...

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