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Warehouse Manager

None • Linden, NJ, US • published 2026-11-05 06:59:20.740225

Description

About the Role We are a cross\-border e\-commerce returns operation handling high\-volume small\-parcel returns from platforms including TikTok Shop, AliExpress, and Temu. We are looking for a hands\-on Warehouse Manager to lead our overnight returns processing team. This is not a desk job. You will be on the floor, directing the team, solving problems in real time, and making sure every returned package is processed correctly and on time. What You'll Do \- Manage daily returns operations: receiving → sorting → unpacking → quality check → relabeling/repacking → reshelving or disposal \- Follow platform\-specific return rules (TikTok, AliExpress, Temu) and ensure compliance with client instructions \- Lead, schedule, and coach a team of 10–30 associates (receiving, QC, picking, packing) \- Track KPIs: processing speed, QC pass rate, inventory accuracy, return\-to\-stock rate \- Run cycle counts, investigate inventory discrepancies, and fix root causes \- Build and enforce clear SOPs for every step of the returns flow \- Keep the floor safe, clean, and organized (5S standards) \- Report daily performance to management and flag issues early Requirements \- Bilingual: English \+ Spanis...

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