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Director, Performance Integrity Office

HealthEdge Software, Inc. • Remote, US • published 2026-10-19 18:32:16.151085

Description

Overview: **Role Purpose** The Director of Global Operations Source and Transformation serves as a strategic leader responsible for unifying onshore and offshore operational resources into a cohesive, high\-performing team. This role establishes strong cross\-cultural relationships, builds a common language of performance and accountability, and ensures international teams are fully enabled to deliver across all operational functions (claims, enrollment, provider, billing, customer service, grievance \& appeals, etc.). This individual contributor role operates at the enterprise level, partnering with leaders across operations to align expectations, remove barriers, and leverage the unique strengths of international teams. **Key Responsibilities*** **Cultural \& Communication Integration** * + Build a “common language” across onshore and offshore teams to reduce misunderstandings and ensure shared expectations. + Act as a bridge for translating business requirements into clear, actionable steps for offshore execution. + Facilitate transparent, regular communication between global teams and domestic leadership. * **Operational Readiness** * + Ensure offshore teams have equal access t...

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