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Guest Services Representative/Night Auditor

Hampton by Hilton • Sevierville, TN, US • published 2026-10-23 14:05:16.863611

Description

**Overview** We are seeking a dedicated Front Desk Agent/Night Auditor to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. If you are bilingual and have experience in hotel management, this could be the perfect opportunity for you. **Duties** \- Greet guests upon arrival and provide exceptional customer service throughout their stay \- Check guests in and out efficiently \- Handle guest inquiries and resolve any issues promptly \- Operate phone systems and assist with reservations \- Perform night audit duties when scheduled \- Maintain a clean and organized front desk area **Skills** \- Bilingual proficiency is a plus \- Strong hospitality background \- Excellent phone etiquette \- Knowledge of hotel or resort operations \- Familiarity with hotel management software \- Ability to perform night audit tasks \- Exceptional customer service and guest relations skills The required shifts will be 4pm to Midnight and Midnight to 8am If you are looking to be part of a dynamic team in the hospitality industry, we encourage you to apply for the Front Desk Agent position with us. Pay: $15\.00 \- $16\.00 per hour Benefits: * Emplo...

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