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Customer Service Specialist

City of Portsmouth, VA • Portsmouth, VA, US • published 2026-11-04 15:16:16.145491

Description

**General Statement of the Job \& Essential Functions** ------------------------------------------------------- **GENERAL STATEMENT OF JOB** Under general supervision, this position performs a variety of routine administrative and fiscal functions, to include preparing and processing financial information specific to programs offered through the department, cashiering, and providing quality customer service to visitors, guests, and the general public. Reports to the Museum Services Specialist. **ESSENTIAL JOB FUNCTIONS** Performs routine to complex professional accounting activities involving preparation, data entry and maintenance of financial records and reports; processes payments for departmental programs, services and purchases; and performs database management and cashiering. Prepares program expenses reports; maintains detailed records of transactions, checks issued and related information; retrieves information for external audit; performs reconciliations to ensure transactions are recorded accurately and in a timely manner; and research discrepancies and takes proper steps to resolve matters. Interacts with the public and others outside the work unit to obtain and provide ...

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