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Assistant General Manager (AGM)

TGC Hospitality Management • North Charleston, SC, US • published 2026-10-08 21:03:20.017640

Description

***Background Check will be required.*** **ROLE** Assists the GM in managing hotel day to day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. Hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. Provide leadership to the associate population that will ensure we are viewed as an exceptional workplace. **ESSENTIAL FUNCTIONS** Demonstrates and promotes 100% commitment to providing the best possible experience for our guests. Helps drive company initiative and brand standards. Serves as first level of contact for Guest Services issues. Resolves guest issues in a timely manner and determines whether to escalate to GM as needed. Become trained in all managerial functions and operations at the hotel level. Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs. Assists the GM with interviewing, onboarding and training new associates. Ensure all employees are trained according to brand requirements and TGC expectations. Use the direct supervision/involvement with all associates to promote a positi...

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