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Guest Services Specialist 1

Forest Lawn • Cypress, CA, US • published 2026-10-10 09:03:13.277247

Description

The Guest Services Specialist position is vital to the success of Forest Lawn. This position is responsible for serving client families or visitors (within our reception/lobby area) in a professional and respectful manner by greeting, welcoming, and assisting. The Guest Services Specialist also notifies the Memorial Counselor, Supervisor, or appropriate person of the families’ arrival. **What You'll Be Doing** * Prepare and ensure that the lobby and surrounding area are clean, secure, and well maintained for client families. If area requires attention, will contact appropriate department. * Serve families or visitors promptly and professionally with compassion. * Remain knowledgeable of the nature of daily appointments and client families/visitors expected to come into the lobby. * Qualify client family inquiries to determine if a family is At\-Need, Pre\-Need, Illness or has another need and then direct to the appropriate department. * Handle concerns from client families and visitors with respect, professionalism, and able to identify the appropriate person or avenue to resolve the concern. * Receive and appropriate documents receipt of clothing, jewelry, or personal effects from...

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