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Customer Service Specialist / Service Writer

Yancey Bros CO. • Dacula, GA, US • published 2026-11-10 00:59:02.474172

Description

**Who We Are:** --------------- **From Georgia. For Georgia.** Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on\-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. **What You Will Be Doing:** --------------------------- As the Customer Service Specialist (on\-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction. ##### **Primary Responsibilities:** * Quote machine repairs. * Act as the initial contact for customers and communicate with them regarding their ...

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