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Participant Benefits Services Specialist

Conduent • US • published 2026-10-01 15:58:16.233670

Description

* Improves participant decision\-making process by advising participants on plan provisions. * Responds to client\-specific inquiries, including telephone and web correspondence. * Completes transactions related to customer inquiries with limited supervision. * Meets timeliness and accuracy standards. * Documents calls by creating detailed notes in the case management system. * Completes callbacks in a timely manner and escalates as appropriate. * Adheres to call center metrics and guidelines within established procedures. * Explains the appropriate participant forms and provides guidance on completion. * Performs other duties as assigned. * Complies with all policies and standards.

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